Help & Care
Frequently
asked
Straightforward answers about our clean formulas, order fulfillment, shipping timelines, and personalized routines.
Orders within Abuja and major Nigerian hubs typically arrive in 1–3 business days, while nationwide delivery takes 2–4 business days. As soon as your package is dispatched, we send an automated confirmation email with your direct tracking link.
We accept all major debit and credit cards, direct bank transfers, and mobile payments securely processed through Paystack and Flutterwave.
Our fulfillment team packages orders quickly. If you need to update your shipping address or adjust items, please email contact@noorvanaskincare.com within 2 hours of placing your order.
Yes, 100%. Every Noorvana formula is strictly vegan, cruelty-free, and formulated without synthetic fragrance, parabens, sulfates, silicones, or drying alcohols.
All formulas are barrier-first and patch-tested on diverse skin types. We formulate with soothing botanical and clinical actives that respect and fortify your natural moisture barrier without irritation.
Store products in a cool, dry place away from direct sunlight. To ensure optimal freshness and efficacy of active botanicals, use within 6–12 months of opening.
We offer a 30-day return window on unopened and unused items in their original packaging. If you received a damaged product or have an issue with your delivery, contact our concierge desk and we will replace or refund it immediately.
Simply email contact@noorvanaskincare.com with your order number and details. Our care team will provide return instructions within one business day.
We recommend taking our 90-second Skin Quiz. It assesses your skin type, primary goals, and lifestyle to curate a personalized routine. You can also reach out to our team directly for tailored advice.
Follow the universal rule from lightest to richest texture: start with your cleanser, follow with toners or essences, apply targeted treatment serums, and seal everything with your moisturizer and daily SPF.
Yes. We include complimentary discovery samples with every order so you can experience and patch-test new formulas before purchasing.
Still have questions?
Our concierge desk is ready to help with product guidance, order tracking, and custom regimens.