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Concierge

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If you have a question about our formulas, your orders, or what your skin needs, our team is here to assist.

Concierge Desk

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Send us a message and our care team will get back to you within one business day.

Your details are held in strict confidence.

Direct Channels

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Whether you need assistance choosing the right regimen or have questions regarding an existing order, our dedicated care team responds promptly.

Email
contact@noorvanaskincare.com
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@noorvanaskincare
Location
Abuja, Nigeria
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Frequently Asked

Common Questions

Quick answers to the most common questions regarding our formulas, delivery, and orders.

Once your order is dispatched, you will receive a confirmation email with a direct tracking link and live updates on your delivery.

Orders are typically processed within 24 hours. Standard delivery takes 2–4 business days, while express dispatch delivers within 1–2 business days.

Yes. You can take our 90-second Skin Quiz for an instant personalized regimen, or contact our concierge team with your specific skin goals for tailored advice.

We accept returns on unopened and unused products within 30 days of delivery. If you experience an issue with your items, reach out and we will make it right.

All Noorvana formulations are vegan, fragrance-free, cruelty-free, and dermatologically tested to support and respect your skin barrier.

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Abuja,
Nigeria

contact@noorvanaskincare.com

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Noorvana